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Rise Counseling and Coaching LLC's Compliance With:
Texas House Bill 4224
Effective September 1st, 2025. In alignment with Health and Safety Code Section 181.105 and Texas House Bill 4224 (89th Regular Session),we are required to post details regarding how to:
a) contact the state's behavioral health executive council (BHEC),
b)filing a consumer complaint
and c) requesting records from your mental health provider.
While Rise Counseling and Coaching LLC includes all of this information, and more, in client paperwork, posting this detailed information on our website complies with the new requirements in place.
We are here to help and serve. If you have any issues or concerns regarding any aspect of your experience with Rise Counseling and Coaching LLC, you are always invited to inform the Counselor or business owner to discuss it. You can do so by contacting us at: brittany@risecounselingandcoaching.com or by phone first at 254-218-4161, so that a satisfactory solution may be obtained quickly.
Contacting BHEC
BHEC also known as: the Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas. If you have questions about licensure or professional standards, you may contact BHEC directly:
Texas State Board of Examiners of Professional Counselors (under TX BHEC) at:
1801 Congress Ave., Ste. 7300
Austin, Texas 78701
phone: 512-834-6658
Or visit their website here.
Requesting Mental Health Records
You have the right to request a copy of your mental health records. Records will be provided in accordance with Texas law and applicable privacy regulations. Records can be requested via email, in writing, or via the secure client portal here. Please note, if requesting records via the portal, the body of your message must clearly and distinctly indicate that you are requesting your records. In other words, the body of your message must not contain content that may indicate you are just trying to send general information or other questions not pertaining to records via the portal. A release of information (ROI) must also be completed. Furthermore, there is a copying fee charge of $2.00 per page, owed by the client/patient and there may be a fee charged for accessing records as well.
Please make your request well in advance and allow 2 weeks to receive the copies.
Viewing your record is best done during a session rather than on your own, in order to clarify any questions you might have at the time. Please note, under certain limited circumstances as listed in 45 CFR 164.524(a)(2) – (a)(3), we may deny acess to all or a portion of the PHI requested.
For full details and more info view the HIPAA and Notice of Privacy Policy form located on our Fees and Forms page below.