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Rise Counseling and Coaching LLC's Compliance With:
Texas House Bill 4224
Effective September 1st, 2025. In alignment with Health and Safety Code Section 181.105 and Texas House Bill 4224 (89th Regular Session), mental health licensees must post on their website detailed instructions for all consumers to access regarding:
a) contacting the state's executive council for license violations,
b)filing a consumer complaint
and c) requesting records from your mental health provider.
While Rise Counseling and Coaching LLC includes all of this information, and more, in client paperwork-which is then reviewed again during the intake session-posting this detailed information on our website complies with the new stare of Texas rules in place.
We are here to help and serve. If you have any issues or concerns regarding any aspect of your experience with Rise Counseling and Coaching LLC, you are always invited to inform the Counselor or business owner to discuss it. You can do so by contacting us at: brittany@risecounselingandcoaching.com or by phone first at 254-218-4161, so that a satisfactory solution may be obtained quickly.
License Violation Concerns
If you believe a licensed professional has violated their professional code of Ethics (ACA) and/or the scope of their licensing requirements as an LPC please contact the Texas State Board of Examiners of Professional Counselors (under TX BHEC) at:
1801 Congress Ave., Ste. 7300
Austin, Texas 78701
phone: 512-834-6658
To fill out a the complaint visit their website here.
Business Violations: Consumer Complaint
Request Records
You have the right to inspect or obtain a copy (or both) of PHI. Records can be requested via the secure client portal here. Please note, if requesting records via the portal, the body of your message must clearly and distinctly indicate that you are requesting your records. In other words, the body of your message must not contain content that may indicate you are just trying to send general information or other questions not pertaining to records via the portal. Records can also be requested through other written means (ie. via email). Clinical Records must be requested in writing and a release of information (ROI) must be completed. Furthermore, there is a copying fee charge of $2.00 per page, owed by the client/patient and there may be a fee charged for accessing records as well.
Please make your request well in advance and allow 2 weeks to receive the copies. Psychotherapy Notes, however, if created, are never disclosed to third parties, HMOs, insurance companies, billing agencies, patients, or anyone else. They are for the use of a treating therapist in tracking a session’s many details.
Viewing your record is best done during a session rather than on your own, in order to clarify any questions you might have at the time. Please note, under certain limited circumstances as listed in 45 CFR 164.524(a)(2) – (a)(3), we may deny acess to all or a portion of the PHI requested.
For full details and more info view the HIPAA and Notice of Privacy Policy form located on our Fees and Forms page below.